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Imagine this. You’re on the operating table about to have your appendix removed.  You’re drifting gently into la-la land unable to speak when your surgeon walks in and says, “Ok folks, gut feel says it’s the right leg we need to take off.”  Oh dear. You’re...

The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog. Here's an excerpt: 4,329 films were submitted to the 2012 Cannes Film Festival. This blog had 20,000 views in 2012. If each view were a film, this blog would power 5 Film Festivals Click here...

I can remember back to the first business I ran: I was new to a leadership role and everyday I realized how much more I didn't know about people and how to lead. One of my key learnings was a few techniques that actually helped give me the freedom and flexibility to focus on my strengths.

It started one day when I realized that almost every customer service decision in the business had to flow through me in some way. Now of course, this helped me keep a pulse on everything that was happening with our customers but it was a trap that I slide right into. Everyone just assumed the easiest thing to do was "just check with Mike."

Here's what I learned: when every decision had to flow through me, no one learned and my day was filled with solving problems with no time left to focus on the areas where I created the most leverage (foreshadowing: keep reading to see what getting my leverage back led to).

Here's what I did to get out of the trap: