leadership

As we discussed in part one of this post, there are certain conditions that exist that enhance a leader’s success in using a coach approach. But because a leader is first and foremost responsible to deliver organizational results through team members, it still remains that...

Back in 2011, I was appointed to a new role as Program Manager for a portfolio of training programs. To say this was a steep learning would be an understatement. I had just spent five years on the road, globetrotting and delivering Enterprise sales training. I...

I was recently chatting with a colleague about one of my favorite topics, Organizational Culture; what it is? How does it form? What elements make some stand out against others? How does it bring out the best in people? Or how might it limit people’s potential? To me,...

Eight years ago, before I came to work at ViRTUS, I fell into an exciting job. The head office is in Waterloo, Ontario and I live in Vancouver. They needed a facilitator on the West Coast and so I had the much coveted clause in...

Think back to a time when you reacted to a situation in a way that you thought afterwards “I wish I wouldn’t have behaved like that”. It could have been when you were at a job interview and you panicked and got confused so the potential...

av·a·tar ˈavəˌtär/noun- Computing - an icon or figure representing a particular person in computer games, Internet forums, etc. Had you told me five years ago that I would be facilitating leadership development programs as a virtual ‘avatar’ in a 3-D gaming environment, I would have been amused...

  My friend and colleague, Tana Heminsley, asked me to write the Foreword for her book a few months ago.  So I said yes and then began to read it.  I knew it would be good, I just didn’t know that I would have quite such...

As a leader, your time is valuable. So when you consider who on your team you want to spend time coaching, the concept of leverage becomes extremely important: what investment in time gives me the biggest bang for my buck? The challenge is that most...

I can remember back to the first business I ran: I was new to a leadership role and everyday I realized how much more I didn't know about people and how to lead. One of my key learnings was a few techniques that actually helped give me the freedom and flexibility to focus on my strengths.

It started one day when I realized that almost every customer service decision in the business had to flow through me in some way. Now of course, this helped me keep a pulse on everything that was happening with our customers but it was a trap that I slide right into. Everyone just assumed the easiest thing to do was "just check with Mike."

Here's what I learned: when every decision had to flow through me, no one learned and my day was filled with solving problems with no time left to focus on the areas where I created the most leverage (foreshadowing: keep reading to see what getting my leverage back led to).

Here's what I did to get out of the trap: